We are fully committed to providing full security both through our on-line and mail order service. For maximum security, we do not collect or hold your credit card details on this website, instead we use the secure service offered by our payment service provider, Protx (http://www.protx.com/). This ensures that your details are safe for all sales transactions you make. Protx are the largest independent Payment Service Provider in the UK and take a very serious approach to data security.
When Protx take your credit card details they are encrypted using an SSL certificate as it travels between your computer and their website. This is amongst the strongest encryption available on standard web browsers and is very secure. You can find the latest information on how Protx processes and stores your order details on the security page of the Protx website.
Respecting your privacy
We value your privacy highly. You may browse the catalogue website without disclosing any personal information to us. We do collect temporary information so that we can:
- Make sure that the page you see will work properly with your browser.
- Enable information you have provided to be passed from one page of the site to the next in order to design a kit.
- Remember what you have placed in your basket between site visits.
- Record how may people are visiting our site, which pages are the most popular, etc.
To do this, we place a cookie (a small text-only file) on your computer. This cookie does not store or transmit any other personal information.
Should you decide to register on the site or make a purchase, we will need to collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. This information will include:
- Your title and name
- Your team or club
- Postal addresses
- Contact telephone numbers
- E-mail addresses
- Order and Payment details
We will also store information on your order history and any kit designs you have created, so that you can retrieve them in the future.
All information is collected lawfully and in accordance with the Data Protection Act 1998. We will keep your information and data on our records for a period of 5 years, after which point such records shall be destroyed.
Emails from us
When purchasing products from us or registering on the site, you will be asked in the order form to confirm that we may occasionally email you with details of our products that we think you might be interested in. This will happen no more often than once a month, and usually less than that.
We hate email 'spam', and would be horrified if we thought that you were receiving emails from us that you didn't want to. If you are currently receiving information from us and would prefer not to, please reply to the email with "No further mailings" in the subject box (or fill in our Contact Form with the subject "No further mailings", but don't forget to give us the same email address as the one that is receiving the mailings). Please provide an invoice number if possible, and your postcode
If you are feeling chatty, please let us know why you wish to be removed, so that we can make sure that no one else gets annoyed for the same reason.
The detailed legal part
Our full terms and conditions set out our privacy policy in formal detail, as well as covering all you need to know about orders, delivery, guarantees, returns, complaints, copyright and legal information and anything else we could think of. If you think we may have missed anything, or are at all unsure, please do contact us about it and we'll do our best to help.